Terms of Use

Scope of the service: analysis only

Eitoo connects to your Exact Online administration on a read only basis and analyzes your purchase invoices to identify foreign VAT that may be recoverable under the EU cross-border VAT refund rules (Council Directive 2008/9/EC, the 8th Directive). Eitoo also offers a public demo at /recover and an /analyze tool that work the same way on invoices you upload directly.

Eitoo does not file anything on your behalf. Eitoo does not submit VAT reclaims, does not communicate with any tax authority for you, and does not handle your money at any point; no funds are received, held, or transferred by Eitoo. You are solely responsible for filing your own VAT reclaim and for the accuracy and completeness of whatever you file, whether you file it yourself or through your own advisor.

Eitoo does not provide tax, legal, or accounting advice. Eitoo is not a tax advisor, accountant, or fiscal representative. Output from Eitoo is informational only and does not replace professional advice.

Eitoo does not guarantee any particular recovery amount, and does not guarantee that any claim will be accepted by a tax authority. Estimates are generated by automated analysis and may be incomplete, inaccurate, or based on data that later changes. Whether a VAT amount is actually refunded is decided solely by the relevant tax authority, a decision Eitoo does not control and cannot influence.

Read-only access to Exact Online

When you connect Eitoo to Exact Online, you grant Eitoo read-only access to your purchase invoice and relation data. Eitoo cannot create, edit, submit, or delete anything in your Exact Online administration. You can revoke this access at any time, from within Eitoo or directly in your Exact Online account settings.

Subscription, trial, and billing

Eitoo is offered as a flat subscription. Current plans, prices, and billing periods are listed on our pricing section and are the prices that apply to your subscription. There is no success fee and no percentage-of-recovery charge, ever; your subscription fee does not depend on how much VAT is identified or recovered.

You can upgrade, downgrade, or cancel your subscription at any time from your account settings. Fees already paid for the current billing period are not refunded on cancellation unless required by law.

No warranty

The service, including the public demo, is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express or implied. We disclaim all warranties of fitness for a particular purpose, accuracy, completeness, and merchantability.

User assumes responsibility for filing

You are solely responsible for any decision you make on the basis of Eitoo's output, including the decision to file a VAT reclaim and the content of what you file. Use of the service is at your own risk.

No fiduciary duty

Using Eitoo does not create a fiduciary, advisory, or professional relationship between Eitoo and any customer or visitor to the site.

Limitation of liability

To the maximum extent permitted by applicable law, Eitoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of revenue, lost profits, loss of business, or loss of data, arising out of or in connection with your use of the service.

In no event shall Eitoo's total aggregate liability exceed the amount you paid to Eitoo in the 12 months before the claim arose (which, for the free tools and trial, is zero).

Accuracy of estimates

VAT recovery estimates are generated by AI-assisted extraction and rule-based analysis. Estimates may be inaccurate, incomplete, or outdated. Recovery amounts are not guaranteed. Actual recovery depends on the tax authority's assessment, which Eitoo does not control.

Service availability

The service is provided on an as-available basis. We may modify, suspend, or discontinue any part of the service at any time. We do not guarantee uptime, response times, or uninterrupted access.

Termination

You may stop using Eitoo and cancel your subscription at any time. We may suspend or terminate your access if you breach these terms, fail to pay applicable fees, or if we discontinue the service. On termination, your Exact Online connection is revoked and your data is handled as described in our Privacy Notice.

Governing law

These terms are governed by the laws of Israel. Any dispute arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Tel Aviv-Jaffa.

Operator identity

Eitoo is operated by Itay Kahan, a natural person. There is no registered legal entity. Contact: privacy@eitoo.eu.

A sole operator is still a controller under the GDPR: the obligations in Articles 5, 6, 32 and 33 — lawful basis, security of processing, and breach notification within 72 hours — apply in full and identically, and are enforceable against a natural person by the supervisory authority. A data processing agreement is available on request and is signed in that capacity.

Changes to these terms

We may update these terms from time to time. We will notify you by email of any material changes before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated terms.