Filing guide · 27 EU member states

You file it yourself. Pick your country.

Under Council Directive 2008/9/EC, a cross-border VAT refund is filed via your home-country tax portal — which forwards it to the member state of refund. Eitoo packages every invoice; you click submit. Pick where your company is established below.

DEGermany
Bundeszentralamt für Steuern
Direct portal link
Portalwww.bzst.de
LoginBZStOnline-Portal (BOP) — ELSTER certificate
NotesGerman-established businesses file via BOP; the form is "Vorsteuervergütungsantrag (USt 1 VE EU)".

Find a stale link? email itay@eitoo.eu and we'll update it within the day. We maintain this list against the published authority sources — last verified 2026-05.

The five steps

Step 1 happens in Eitoo. Steps 2–5 happen in your portal.

01

Get your submission package from Eitoo

After your invoices clear the 15 audit-defensible compliance gates, Eitoo packages them — one application per member state of refund. Each package contains:

  • The pre-filled application form (Art. 8 of the directive): your VAT ID, refund period, member state of refund, bank account, per-invoice breakdown with Reg. 79/2012 Annex III expense codes.
  • Invoice scans in the format the authority accepts (PDF or JPEG, member-state-specific).
  • A submission checklist — what to upload into which field, with the gate trail behind every line item so the claim is audit-defensible.
02

Log in to your home-country portal

Under Art. 7, you file with your own tax authority — not directly with the member state of refund. Use the picker above to find the exact portal URL and login method for your country.

03

Upload — one application per member state

VAT to recover from Germany, France, and Italy? That's three applications inside the same home portal — your authority routes each one onward. Per application, you fill five sections:

  • Applicant — your VAT ID + company details (usually pre-filled from your tax records).
  • Refund period — calendar quarter or year. Eitoo's package tells you which.
  • Bank account — IBAN + BIC where the refund lands.
  • Invoice list — pre-filled from Eitoo's structured extraction.
  • Attachments — scanned invoices for items above the country threshold (€1,000 for most, €250 for fuel).
04

Submit and wait for acknowledgement

The home authority validates format and forwards to the member state of refund. Acknowledgement typically within 24h. Under Art. 19, the state of refund has four months to decide (extendable to eight if they ask for more info). Once approved, payment must follow within 10 working days per Art. 22.

05

Track each application to refund

Each portal lets you check status by application number. If a decision is overdue, Art. 26 entitles you to interest on late payments — Eitoo's package includes the language to raise that claim. We keep the audit trail for 10 years per member-state retention rules.

Stuck on a portal? That call is included.

Portals are built for tax specialists, not finance teams who file once a year. If yours rejects something or asks for clarification, the gate trail in your Eitoo package cites the exact directive article for every recovery decision — paste the citation into your portal response. Founding-plan partners get walk-through help from Itay on portal rejections, clarification requests, and authority back-and-forth, included in the platform fee.

Try /recover(30s)or book a 15-min call
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